Frequently asked questions
We answer your questions about managing official appointments
Here you'll find clear answers to the most common questions about immigration appointments, TIE fingerprints, NIE (National Identity Document), registration, Social Security, healthcare, and digital certificates.
We are a private service that helps you get your official appointment quickly and securely, always through authorized public channels.
What exactly do they do?
We'll arrange your official appointment for procedures such as NIE (National Identity Document), TIE (Treasury Document), registration, Social Security, health card, or digital certificate. We'll also send you a guide with the steps to follow and the documentation typically requested, so you can present yourself correctly on the day of your appointment with your original documents.
Are they an official government or police website?
No. We are a private management service. Official appointments are always free on government websites. Our value lies in saving you time, filling out forms correctly, and getting you an appointment within the timeframe you specify.
What do I need to schedule my appointment?
All you have to do is complete our online form with your basic information (name, ID, province, type of procedure, and dates).
With this information, we'll search for and book your official appointment, sending you proof of appointment time and a guide with the usual steps and documents.
Our service is private and independent, dedicated solely to facilitating your appointment and guiding you through the process.
How will I receive the information?
We will send you by email or WhatsApp:
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The official receipt for your appointment.
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A guide with the steps to follow and the documents typically requested.
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A summary with helpful instructions for making sure you arrive correctly on the day of your appointment.
Do I have to attend the appointment in person?
Yes. We cannot attend on your behalf. You must attend in person with your original documents.
How much does the service cost?
The price for each service is €29 (VAT included).
What happens if they don't get the appointment?
If we are unable to secure an appointment within the timeframe you specified (minimum 7 days' notice), we will refund 100% of your money or continue trying at no additional cost, whichever you prefer.
What happens if I cancel the service after signing up for it?
If we have already started processing your order and you decide to cancel it, we will not be able to issue a refund.
What happens to my data?
If we don't schedule an appointment within the timeframe you specify (minimum 7 days), we'll refund 100% of your money or keep trying at no additional cost, whichever you prefer.
How do I authorize them to manage my appointment?
On the form, you must accept our Privacy Policy and Terms of Service. This acceptance acts as your express authorization.
Is it legal to hire an appointment management service?
Yes. It is completely legal to hire a private service to process your official appointment request for you through public channels.
We are not an official website, and appointments are always free; our fee covers management, consulting, and follow-up.
We do not resell or monopolize appointments, nor do we use bots. We comply with Spanish and European data protection laws (GDPR and LOPDGDD).
How can I make an appointment for the TIE fingerprint?
We can help you get an appointment to have your fingerprints taken for your TIE (Foreigner's Identity Card).
Just tell us your province, your available dates, and the type of procedure ("Fingerprint Taking - TIE").
We'll find an appointment at the available police stations and send you the official receipt with the confirmed date and time.
Do you also manage appointments for other immigration procedures?
Yes. We handle appointments for different official procedures, such as:
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NIE and TIE (fingerprints, renewal, or card collection).
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Municipal registration (empadronamiento) at your local town hall.
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Social Security and Public Health Services (health card).
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Digital certificate (FNMT).
We adapt to the type of appointment you need, depending on your situation.
How long does it take to get an appointment with an immigration office?
It depends on availability in each province.
Appointments are usually made within 1 to 7 business days, although in areas with high demand (Madrid, Barcelona, Valencia, etc.) it may take a little longer.
In any case, we will keep you informed throughout the process.
What happens if the official systems don't have appointments available?
During certain periods (for example, summer or the beginning of the school year), official systems may be overloaded and display messages stating "no appointments available." In this case, we will continue trying to secure your appointment within the timeframe you have authorized (with a minimum of 7 business days). If we are unable to secure an appointment within this timeframe, we offer you two options:
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100% refund of the amount paid.
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Continue trying at no additional cost until new appointments become available.